FAQ

General Frequently Asked Questions

Can COMFOLD ship to any location?

COMFOLD ships its products pan India.

 

1.What is COMFOLD’s range of delivery for installation

Currently, COMFOLD’s range of delivery for installation radius is limited to Bangalore City. However, most of COMFOLD’s projects are designed as a DIY and can be installed with ease by anybody.

 

2.Do your products come with a warranty?

Almost 95% of the furniture come with a warranty. However, these warranties are specifically limited to the mechanism attached to the furniture that enables the folding, expanding, moving up and down actions.

 

3.What type of customer services does COMFOLD offers?

We have a toll free helpline number 1-800-258-4499 on which you can call up for any support between 9:00 am and 8:00 pm IST. Our Customer Happiness Team will help you with product enquiry, product installation support, and to address grievances.

 

4.Is there a return policy?

Yes. We have a return policy. The general points about our return policy is as follows:

In the unlikely event of products delivered with manufacturing defects or damaged during transit can be returned.

Products delivered inconsistent with the original order made can be returned, for e.g., colour, size etc.

To initiate product return via our website, please visit www.comfold.com.

For any assistance required regarding product return, please call our toll-free number 1-800-258-4499.

 

5.Can I cancel an order?

Yes. An order placed can be cancelled prior to shipping of the product. Once shipping is initiated, your order cannot be cancelled.

 

6.Is there a refund policy?

No. We do not have a refund policy. In the unlikely event of a product with defect, we will be delivering a replacement product. The only exception to this is when we do not have a replacement product in stock.

 

7.Do you provide custom-made furniture?

Yes. We provide custom-made furniture aligned with your design/layout/color preferences and specifications.

 

8.Will the price for custom-made furniture will be higher than the readymade furniture?

The price for custom-made furniture will be a little higher than the readymade furniture.

 

9Do you buy/sell used furniture?

No. We do not buy or sell any used furniture. All our furniture are manufactured in our factory.

 

 

PRODUCT SPECIFIC FAQ’S

Space Saving furniture

FAQ’s for:

Vertical & Horizontal Wall Bed Single

Vertical and Horizontal Wall Bed Double

Vertical & Horizontal Wall Bed Queen

 

1.Does the bed have to be fixed to the wall?

Yes. The bed has to be fixed to the wall to avoid it from tipping over.

 

2.Is the bed heavy to lift?

The wall bed is supported by hydraulic mechanism which provides a smooth lifting with minimal force by the user.

 

3.Can we install the wall bed ourselves?

We recommend our technical experts to install it to ensure the all the safety measures are taken and to avoid any potential risk.

 

4.Can I leave sheets and blankets on the wall bed when not in use?

Yes. You can leave sheets and blankets on the wall bed when not in use.

 

5.Whether wall beds are designed for occasional use only?

Wall beds are suitable for daily use and occasional use, depending on your requirements.Wall beds are primarily meant to save space apart from giving your interiors a contemporary and modern look and feel.

 

6.What are the colour options available?

We have a wide range of colors you can choose, depending on your preferences.

 

7.Do you provide custom-made wall bed designs?

Yes. We provide custom-made wall beds. Your specific requirements can be shared with our Sales Team and our Designing Team. Our expert team will get back to you soon after.

 

8.How long will it take to deliver a custom-made wall bed?

Depending upon the design, specific requirement and availability of materials chosen, we will require at least 30 days from the date of 1st payment or finalizing of the design and quotation.

 

9.What are the size options available for wall beds?

Wall beds are available in standard sizes such as Single, Double and Queen.

 

 

 

FAQ’s for:

Vertical Wall Bed Single with desk 

Vertical Wall Bed Double with desk

Vertical Wall Bed Queen with desk

Horizontal Wall Bed Double with Desk

 

1.Whether the desk is detachable?

No. The desk is not detachable. However, it is foldable, it goes underneath the bed when the bed is pulled down.

 

2.Before folding the desk and pulling the bed down, should I clear the things kept on the desk?

You need not remove the items kept on the table while pulling the bed down, provided the items kept on the table does not stand more than 1 ft tall. All the items kept on the table will go underneath the table and will remain still.

 

3.Does the bed have to be fixed to the wall?

Yes. The bed has to be fixed to the wall to avoid it from tipping over.

 

4.Is the bed heavy to lift?

The wall bed is supported by hydraulic mechanism which provides a smooth lifting with minimal force by the user.

 

5.Can we install our wall bed ourselves?

We recommend our technical experts to install it to ensure the all the safety measures are taken and to avoid any potential risk.

 

6.Can I leave sheets and blankets on the wall bed when not in use?

Yes. You can leave sheets and blankets on the wall bed when not in use.

 

7.Whether wall beds are designed for occasional use only?

Wall beds are suitable for daily use and occasional use, depending on your requirements.Wall beds are primarily meant to save space apart from giving your interiors a contemporary and modern look and feel.

 

8.What are the colour options available?

We have a wide range of colors you can choose, depending on your preferences.

 

9.Do you provide custom-made wall bed designs?

Yes. We provide custom-made wall beds. Your specific requirements can be shared with our Sales Team and our Designing Team. Our expert team will get back to you soon after.

 

10.How long will it take to deliver a custom-made wall bed?

Depending upon the design, specific requirement and availability of materials chosen, we will require at least 30 days from the date of 1st payment or finalizing of the design and quotation.

 

11.What are the size options available for wall beds?

Wall beds are available in standard sizes such as Single, Double and Queen.

FAQ’s for:

1.Wall Bed Queen with Sofa

 

2.Do you provide any storage under the sofa?

Yes. The sofa comes with a storage unit where you can keep the pillows and blankets.

 

3.Do you provide any storage units within the bed?

Storage units can be provided within the bed holding portion where the bed will go behind the storage unit. However, we do not recommend this design as this will occupy more space which is against our concept. We recommend and provide storage units on the sides of the bed.

 

4.Does the bed have to be fixed to the wall?

Yes. The bed has to be fixed to the wall to avoid it from tipping over.

 

5.Is the bed heavy to lift?

The wall bed is supported by hydraulic mechanism which provides a smooth lifting with minimal force by the user.

 

6.Can we install our wall bed ourselves?

We recommend our technical experts to install it to ensure the all the safety measures are taken and to avoid any potential risk.

 

7.Can I leave sheets and blankets on the wall bed when not in use?

Yes. You can leave sheets and blankets on the wall bed when not in use.

 

8.Whether wall beds are designed for occasional use only?

Wall beds are suitable for daily use and occasional use, depending on your requirements.Wall beds are primarily meant to save space apart from giving your interiors a contemporary and modern look and feel.

 

9.What are the colour options available?

We have a wide range of colors you can choose, depending on your preferences.

 

10.Do you provide custom made wall bed designs?

Yes. We provide custom-made wall beds. Your specific requirements can be shared with our Sales Team and our Designing Team. Our expert team will get back to you soon after.

 

11.How long will it take to deliver a custom made wall bed?

Depending upon the design, specific requirement and availability of materials chosen, we will require at least 30 days from the date of 1st payment or finalizing of the design and quotation.

 

12.What are the size options available for wall beds?

Wall beds are available in standard sizes such as Single, Double and Queen.

 

 

 

 

FAQ’s for:

Extendable Dining Table – White Glossy

 

1.What is the material used?

The product is made with MDF with DUCO paint.

 

2.How many people can dine in the table?

Depending on how many people you want to accommodate at the table, you can seat from 2 people to 10 people. To be more precise, 1st level = 2 people, 2nd level = 4 people, 3rd level = 6 people, 4th level = 8 people, 5th level = 10 people.

 

3.Does your product comes with warranty?

We provide 5 years of warranty for the extending mechanism.

 

4.Does the table come with any specific area where the unused/excess panels to be kept?

The product is not designed to accommodate the unused/excess panels. We do provide a special bag to keep the panels in one place and you can store these panels in a closet or on the lofts.

 

5.What paint used to get the glossy finish ?

We use DUCO paint, which gives the table the marvellous glossy finish and look.

 

 

FAQ’s for Extending table – wooden finish

1.What is the material used ?

The product is made of resin material.

 

2.How many people can dine in the table?

Depending on how many people you want to accommodate at the table, you can seat from 2 people to 10 people. To be more precise, 1st level = 2 people, 2nd level = 4 people, 3rd level = 6 people, 4th level = 8 people, 5th level = 10 people.

 

3.Does your product comes with warranty?

We provide 5 years of warranty for the extending mechanism.

 

4.Whether your product contains any specific areas where the unused/excess panels to be kept?

The product is not designed to accommodate the unused/excess panels. We do provide a special bag to keep the panels in one place and you can store these panels in a closet or on the lofts.

 

5.Is this table water resistant?

The table is resistant to water when there is minor spillage, but it is not 100% water proof. Any liquid spillage should be cleaned up immediately to avoid staining or damage to the table.

 

FAQ’s for Chairs – White/Black

1.What is the material used?

The product is made of resin material.

 

2.Does your product comes with warranty?

We provide 2 years of warranty for the chair.

 

3.Can the chairs be used for outdoor?

Yes. It is designed for outdoor and indoor purposes. The chairs are made of UV protected high-density Resin Material. Hence, it can withstand prolonged UV Light exposure and other weather conditions. The material will not exhibit any color change or change in shape.

 

4.What is the total weight of the chair?

The chair weighs approximately 1.5 kgs to 2 kgs.

 

5.Is the chair foldable?

Yes. You can fold it and keep aside when not in use.

 

6.Will the color fade if it is exposed to direct sunlight?

The chairs are made of UV protected high-density Resin Material. Hence, it can withstand prolonged UV Light exposure and other weather conditions. The material will not exhibit any color change or change in shape.